Terms & Conditions

Ixora Gardening Services

Leafy Gardeners, a product of Ixora Gardening Services(GSTIN: 29ATFPJ9654B1ZI) hereinafter will be referred to as IGS. The client means the person, firm, or company to be supplied with the services and or goods by IGS. The client’s premises mean the premises, land, or property on which IGS is invited to work.

Please read these terms and conditions carefully. They set out our and your legal rights and obligations in relation to our services.
By accepting IGS’s estimate, or paying of deposits required and the works starting, the client has deemed to accept all of the terms and conditions listed below.

Gardening

 

1. 1. Scope of work

       

      • • The work as detailed shall be carried out to the standard a reasonable person can expect.
      • • The client is to indicate the line of the boundaries, underground cables, and pipes before work commences and IGS accepts no liability whatsoever for any losses or future disputes which the client may have with the owner(s) of neighboring properties or other parties as a result of works it carries out on or within the boundaries.
      • • IGS may alter or withdraw any estimate at any time prior to the works being started.

1. 1. Estimates

       

      • • All estimates are valid for 6 weeks from the date of issue, prices can increase after that date.
      • • The estimate is the best price at the time of submission taking into account existing site conditions and layout at the time of viewing.
      • • Acceptance of the estimate supplied signifies acceptance of these terms and conditions and represents a binding contract between both parties.
      • • Only the work described in the estimate is included. The supply of any other materials or labor costs to carry out such works other than those stated within the estimate is excluded. Any alteration, modification, or extras beyond the work specified in the estimate may be liable for an additional cost, which will be agreed upon by both parties prior to being undertaken.
      • • No allowance is made in the estimate for any extra work required due to unknown, hidden or underground features.
      • • IGS reserves the right to request the client to consider increasing the value of the contract should the date for completion of the contract become impossible to attain for reasons wholly or partly beyond its control.

 

3. 3. Payment

       

      • • The client accepts that they will pay IGS the full contract sum (all costs incurred) chargeable under the following agreed contract terms.

Payment terms:

One-off garden visits, payment on completion of works. (Cash or Online)

Regular Garden Maintenance Packages are expected for advance payment. (Cash or One)

If a job requires plants and materials to be purchased, IGS will require payment for materials 7 days before the start date. Labor is to be paid Online or Cash on the day of completion.

50% payment of the estimate will be required to be paid before arrival at the work. The balance will be required to be paid on the day of completion.

All skips for the removal of green waste are to be ordered and paid for by the client.

Unpaid Invoices

All completed work needs to be paid for on the day of completion of work. IGS will not return to do another maintenance visit until the previous invoice has been settled.

IGS will have made all reasonable contact with the client prior to this being undertaken.

Any client who disputes an invoice (following an agreement to the original estimate) and then doesn’t pay in full will also be subject to the same conditions above

Miscellaneous

No two special offers can be combined.

 

• • The client will pay for any extra work, or costs due to unknown difficulties or changes, which are not within the estimate. If parking charges arise, they will be billed within the invoice.

• • Materials or plants needed to be purchased in advance and will form part of the first stage deposit, payable at least seven days in advance of the agreed start date.

• • If the delivery date of goods is delayed by the customer, IGS reserves the right to charge the client the daily labor rate for all staff on site until the material arrives.

• • As a result of the client’s change of mind in materials that are already delivered on-site are required as a result of a subsequent client change of mind, and the client will be solely responsible for payment of all additional costs.

 

4. 4. Cancellation

 

• • IGS reserves the right to charge a cancellation fee in the event of the client rescheduling or canceling their appointment at short notice.

If canceled within 48 hours of planned work, a 100% cancellation fee will be charged.

 

• • In the event that the client cancels the gardening service upon the arrival of IGS, we reserve the right to charge the full labor cost for that visit.

If IGS is unable to gain access IGS reserve the right to charge the full labor cost for that visit.

 

• • IGS reserves the right to stop the work in progress or cancel the booking due to adverse weather conditions which are not allowing IGS to perform the required service.

 

• • IGS reserves the right to refuse or stop the services provided at any time if any IGS staff member is being abused, threatened, or disrespected in any way by the client.

 

• • If a client cancels a regular maintenance visit or project prior to completion, they are liable for any unpaid materials and the complete labor cost for the visit or project.

 

5. 5. The Site

       

      • • The client commits to granting sufficient and reasonable access to the site throughout the period of execution of the contract.
      • • Access to water and electricity services will be provided by the client at no additional cost to IGS.
      • • It is the responsibility of the client to make parking arrangements. Any parking fees accrued during the time of the service provided, are to be paid by the client.

       

      • • IGS shall be free from any liabilities (including structural or accidental) when using machinery, except for accidents caused by its improper use.
      • • IGS undertakes to make all reasonable endeavors to complete the work within a reasonable timeframe or by a specific date if so agreed. However, unforeseen circumstances such as weather may hinder progress, and IGS undertakes to keep the client informed.

       

      • • IGS is not able to accept responsibility for any damage to the (or cost involved with) any underground hazards, obstructions, or services, not made known to IGS in writing or apparent to us on visual inspection.

5. 5. Materials & Plants on Site

       

      • • IGS always uses reputable high-quality suppliers for the supply of plants, trees, and shrubs. However, it is unable to guarantee its performance once IGS has left.
      • • Plants and turf are only warranted if given in writing (as aftercare is not in IGS control, IGS only guarantees that plants and turf were of the right quality and health when supplied, free advice and return visits to give advice on aftercare are available on request)

       

      • • Natural products may show some color and/or texture and spatial variations. Therefore, IGS cannot guarantee that supplied materials are exact representations of any samples provided.
      • • IGS will research and take the advice of the supplier as to the best way to lay the material. If there are any problems arising with the product and the supplier advice has been taken, IGS accepts no responsibility, except where it has been improperly installed by IGS.
      • • Materials delivered to the site and tools left on site become the responsibility of the client. IGS accepts no responsibility for loss, damage, or expense after delivery of materials to the site for any reason. Delivered plants if not planted immediately will be stowed in an agreed location within the client’s garden. At this stage responsibility for the loss or theft of these plants will rest with the client.

       

      • • Wood is a natural product and is therefore susceptible to certain changes in an outdoor environment. Extremes of temperature or weather conditions will cause a reaction. Certain conditions may cause products to split, lose shape, or warp. This is natural and in all but the most extreme cases, the normal shape will be resumed. IGS cannot be held responsible for the above taking place.
      • • In extreme changes in weather conditions, certain plants and materials such as terracotta, natural stone, and other paving can be affected, suffering damage if not protected. The client should take the necessary precautions to prevent damage as this is out of IGS’s control.

5. 5. Maintenance after Planting

       

      • • All watering of plants, trees, shrubs, and turf becomes the responsibility of the client once the contract has been completed. IGS cannot accept any responsibility for survival once the contract has been completed.
      • • Any plant failures will be referred back to the plant supplier for attention under their warranty terms.

5. 5. Garden Maintenance

       

      • • IGS full-day work involves 8 hours on site. Unless a fixed price quotation has been agreed upon prior to work commencing we will apply the day rate or hourly rate plus materials and expenses to the client’s invoice.
      • • If we are required to remove green waste or general waste from the site i.e. in case of complete garden cleaning, this will be subject to charge, as will parking and congestion charges if applicable.

       

      • • For regular maintenance work, please see section 3 for payment terms.
      • • Pet fouling on lawns or soil. (our expectation is that a client should clear up after their pets before our visit).
      • • IGS reserves the right to engage sub-contractors should a project require them.

5. 5. General

       

      • • IGS reserves the right to use any photographs produced by us for any future marketing or displays whilst ensuring the anonymity of the client.

 

11. 11. Maximum Liability

         

        • • IGS’s liability to the client for any loss or damage of whatsoever nature howsoever caused shall not in any circumstances exceed the price of the part of the Contract or Services from which the liability arises.

IGS Terms and Conditions is a live document and we reserve the right to update them as and when required. We suggest clients check them regularly.

© Ixora’s Gardening Services 2023